Learn how to report road issues, what Council can assist with, and how we prioritise maintenance requests.
How can I report the condition of a road or drain?
You can lodge an enquiry or complaint via Council’s website. Please provide as much detail as possible, describing the problem and where it is. Alternatively, call our customer service team on 6264 0300 or send an email to hvc@huonvalley.tas.gov.au. Photos help prioritise maintenance works by providing visual evidence of the current conditions. This assists our crews in assessing and addressing issues more effectively. Only take photographs of the road or drain if safe to do so.
How can I report a sighting of members of the public filling potholes themselves?
Members of the public are not permitted to carry out works on Council’s roads without a permit. Unauthorized maintenance can result in fines and the need for retrospective permits. If you see this happening, please report it to the council. Proper maintenance requires specific methods and materials to ensure safety and compliance with regulations.
Can I request the sealing of an unsealed road?
Sealing unsealed roads is cost-prohibitive, and no funds are allocated for this in the short to medium term. The capital cost and ongoing maintenance of sealed roads far exceeds those of unsealed roads. Council focuses on maintaining the existing road network to ensure safety and usability.
Can I request private works from the council?
Unfortunately, Council is unable to assist with any private works due to its own workload. You may wish to contact a civil works contractor for a quote. Council focuses on maintaining public infrastructure and does not have the resources to undertake private projects.
Can I request a new streetlight?
Generally, Huon Valley Council does not provide street lighting on its roads unless through a fully built-up area or to highlight intersections which are difficult to identify.
Can I request warning signs for animals (roadkill)?
Unfortunately, roadkill occurs on every road and historically signs have had very little, if any, effect. For that reason, Council does not provide warning signs.
Can I carry out maintenance work on council roads?
Members of the public are not permitted to carry out works on council roads without a permit. Unauthorized work can result in fines and the need for retrospective permits. Maintenance of roads requires specific methods and materials to ensure safety and compliance with regulations.